Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase or enquire about our services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

The data controller responsible for your personal information is Bristol Concrete & Pumping Ltd.

Company Number: 15568945
Registered Office: Coles Quarry, Church Town, Backwell, Bristol, Somerset, BS48 3JF
Trading as: Bristol Concrete
Email: sales@concretebristol.co.uk
Telephone: 0117 4038756

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect and process the following types of personal information.

Identity and contact information

This may include:

• Your name;
• Company or business name;
• Email address;
• Telephone number;
• Billing address;
• Delivery, project or site address; and
• Any other contact information you provide to us.

Enquiry and project information

When you contact us for a quotation or to arrange concrete, pumping, screed, aggregates or related services, we may collect information including:

• Details of your enquiry;
• Project or job details;
• Delivery or worksite information;
• Required dates and times;
• Communications between you and our team; and
• Any information you choose to provide regarding the work required.

Transaction and account information

Where you purchase services or products from us, we may process information relating to quotations, orders, invoices, payments, transaction history and customer account information.

We do not generally store full payment card details ourselves where payments are processed through a third-party payment provider.

Website and technical information

When you use our website, certain information may be collected automatically, including IP address, browser type and version, device type, operating system, pages visited, visit dates and times, referring website or source, website interaction data and cookie or similar technology information.

Marketing information

Where appropriate, we may record your marketing preferences, whether you have subscribed to communications, whether you have opted out of marketing and your interactions with marketing communications.

We may collect personal information:

• When you contact us by telephone, email, website form, WhatsApp or social media;
• When you request a quotation;
• When you place an order;
• When you purchase or use our services;
• When you communicate with our employees, drivers or contractors;
• When you visit or interact with our website;
• When you subscribe to marketing communications;
• From publicly available sources where appropriate; or
• From third parties where there is a lawful reason for them to provide information to us.

We may use your personal information to:

• Respond to enquiries and quotation requests;
• Provide quotations and pricing;
• Process and fulfil orders;
• Arrange concrete deliveries, pumping services and other work;
• Communicate with you regarding a booking, delivery, project or order;
• Manage our relationship with customers and suppliers;
• Process invoices and payments;
• Maintain business and accounting records;
• Provide customer support;
• Handle complaints, disputes or legal claims;
• Improve our website, products and services;
• Protect our business, website and customers against fraud, misuse and security threats;
• Comply with legal and regulatory obligations; and
• Send marketing communications where we are permitted to do so.

We will not use your personal information for purposes that are incompatible with the reasons for which it was originally collected unless permitted or required by law.

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process your information where it is necessary to provide a quotation at your request, enter into a contract with you, supply products or services, arrange deliveries or work, or perform our obligations under an agreement with you.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Our legitimate interests may include operating and improving our business, responding to customer enquiries, maintaining customer relationships, improving our services, protecting our business and website, preventing fraud, establishing or defending legal claims and marketing our services to existing or prospective business customers where permitted by law.

Legal obligation

We may process your personal information where necessary to comply with legal obligations, including accounting, taxation, regulatory and other legal requirements.

Consent

Where we rely on your consent, for example for certain types of marketing or non-essential website cookies, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

We may occasionally contact customers or prospective customers about our products, services, promotions or business updates where we have a lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication where available, emailing sales@concretebristol.co.uk, or contacting us on 0117 4038756.

We may retain limited information about your opt-out request so that we can ensure we respect your preference in the future.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and improve its performance.

Some cookies are strictly necessary for the website to function. Where required by law, non-essential cookies, including certain analytics or advertising cookies, will only be used after you have provided your consent.

You can also control or delete cookies through your browser settings. Further information about the cookies used on our website should be provided through our cookie notice or cookie consent tool where applicable.

We may use Google reCAPTCHA on website forms and chatbot quote requests to help protect the website from spam, abuse and automated submissions.

We do not sell your personal information. We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

• Website hosting and IT service providers;
• Email and communication providers;
• Payment processing providers;
• Accountants, bookkeepers and professional advisers;
• Delivery, transport or logistics providers;
• Contractors and suppliers assisting us in providing services;
• Marketing or website analytics providers;
• Insurers;
• Legal advisers;
• Government authorities, regulators, courts or law enforcement bodies where required by law; and
• Other organisations where necessary to establish, exercise or defend legal rights.

Third parties processing information on our behalf are expected to process it securely and only in accordance with our instructions and applicable data protection law.

Some of the service providers used to operate our website or business systems may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives an adequate level of protection in accordance with UK data protection law. This may include relying on an adequacy decision or using appropriate contractual safeguards approved under UK data protection legislation.

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

Retention periods will depend on the nature of the information and our relationship with you. For example:

• Enquiry information may normally be retained for up to 24 months after the last meaningful communication unless there is a reason to retain it for longer;
• Customer, contractual, invoicing and transaction records may normally be retained for up to six years after the end of the relevant financial year or business relationship where required for accounting, taxation or legal purposes;
• Marketing information may be retained until you withdraw your consent or object to receiving marketing, subject to retaining limited suppression information to record your preference; and
• Website and technical information may be retained for shorter periods depending on the systems and services used.

We may retain information for longer where reasonably necessary in connection with an ongoing dispute, investigation or legal claim.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction.

Access to personal information is restricted to employees, contractors and service providers who reasonably require access to perform their duties.

Although we take reasonable steps to protect information, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include the right to:

Access

Request confirmation of whether we process your personal information and obtain a copy of the personal information we hold about you.

Rectification

Ask us to correct personal information that is inaccurate or incomplete.

Erasure

Ask us to delete your personal information in certain circumstances. This right is not absolute and we may need to retain information where there is a lawful reason to do so.

Restriction

Ask us to restrict the way we use your personal information in certain circumstances.

Object

Object to certain types of processing, including processing based on legitimate interests and certain direct marketing activities.

Data portability

Request that certain personal information you have provided to us is transferred to you or another organisation in a structured, commonly used and machine-readable format where the legal requirements for this right apply.

Withdraw consent

Where our processing is based on consent, you can withdraw your consent at any time.

Automated decision-making

You have certain rights relating to decisions based solely on automated processing that have legal or similarly significant effects. We do not currently use solely automated decision-making to make significant decisions about customers through this website.

To exercise any of your data protection rights, please contact us by emailing sales@concretebristol.co.uk or calling 0117 4038756.

We may need to request information from you to confirm your identity before responding to a request.

There is normally no fee for exercising your data protection rights. However, the law may allow us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.

We aim to respond to valid requests within the timescales required by applicable data protection law.

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to make a complaint to the UK supervisory authority for data protection:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

Further information is available from the Information Commissioner's Office website.

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to a third-party website or service.

Our website and services are intended for customers seeking concrete, pumping and associated commercial or construction services and are not specifically directed at children.

We do not knowingly seek to collect personal information from children through our website.

We may update this Privacy Policy periodically to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.

If you have any questions about this Privacy Policy, our use of your personal information or your data protection rights, please contact:

Bristol Concrete & Pumping Ltd
Trading as Bristol Concrete
Company Number: 15568945
Registered Office: Coles Quarry, Church Town, Backwell, Bristol, Somerset, BS48 3JF
Email: sales@concretebristol.co.uk
Telephone: 0117 4038756